Here is the current Mpharma Limited Recruitment and how to apply. Mpharma Limited is inviting applications from qualified applicants for employment for the under-mentioned job vacancies.
Customer Service Junior Associate
Job Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Owns and leads multiple customer accounts and manages relationships utilizing project management best practices.
- Serve as a product expert and provide existing customers with technical and product support where necessary.
- Create and implement procedures that optimize the customer experience
- Identify and find solutions to potential operational issues such as billing, deliveries of drugs, etc.
- Interface with supply chain departments to ensure all orders are fully serviced within agreed timelines.
Qualifications
- Bachelor’s degree in Pharmacy or related field
- 3+ years of professional experience in a healthcare organization (including internships)
- Pharmacist preferred
Outbound Logistics Junior Associate
Job Responsibilities
- Supervise and coordinate the loading of outbound shipments.
- Picking and staging outbound shipments in accordance with the highest possible levels of productivity.
- Ensure inbound and outbound shipments are accurate and free of damage.
- Ensure the efficient and safe operation of all materials handling equipment.
- Assist in maintaining the security of the warehouse.
- Assist in monthly stock count preparations and execution.
- Maintain a safe and clean work environment by keeping shelves, pallet area, and workstations neatly.
- Organize warehouse and work area for orderliness at all times.
- Supervise the use of proper safety equipment.
- Create Pick List and Load List using SAP.
- Generate Delivery Note using SAP.
- Conduct operations in a manner that promotes safety.
- Coordinating with the Transport Team on all delivery-related issues.
Job Qualifications
- A minimum of 2 years of experience in the supply chain, logistics, or related fields is required.
- Basic knowledge of inventory control, purchasing, receiving, pick/pack operations and inbound test return processes is required
- An HND or degree in Supply Chain & Logistics or any related discipline is preferred.
- Experience in the pharmaceutical or general healthcare industry is a plus.
- Knowledge of SAP is a plus.
- Possesses strong communication skills and the ability to pay attention to details.
- Must be available to work in Accra.
Planning Coordinator
Job Responsibilities
- Develop long-term sales forecast as part of the M process used by the business for short and long-term capacity planning, materials planning and third-party supplier forecasts.
- Work closely and will build close relationships with customers and supply chain contacts to deliver optimum product availability.
- Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.
- Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
- Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.
- Ensure that risks to business are escalated within business-wide category planning forums with Root cause analysis and recommendations for mitigation.
- Map out demand drivers assumed in the forecast & validate them against statistical and historical events.
- Interact with provider engagements, operations and finance to understand demand forecast drivers.
- Lead forecast bias and forecast error corrective action within the categories.
- Utilize a collaborative and consensus approach by working with provider engagement and Customer Finance to obtain and ensure that current and accurate information is used for demand forecasts.
- Use and maintain the Demand Planning software as the primary forecasting system tool and support projects around forecasting.
- Provide input for Supply Planning in developing inventory strategies on existing items, new products, and product phase-outs.
- Closely coordinate and communicate customer action plans with supply planning.
- Monitor and communicate any imbalance or potential KPI miss with options to mitigate on a weekly and monthly basis.
Job Qualifications
- A minimum of 2 years of experience in the supply chain, planning, logistics, or related fields is required.
- Knowledge of Integrated Commercial Planning, S&OP and the demand planning process is required.
- A degree in Supply Chain, Logistics or any related discipline is preferred.
- Experience of working in the FMCG industry with a proven track record in the supply chain, demand planning and customer collaboration.
- Demonstrated proficiency in statistics, forecasting and forecasting methods with an understanding of their financial and operational impacts.
- Working knowledge of software related to demand planning is preferred.
Warehouse Trainee (Contractor)
Job Responsibilities
- Organize stock within the warehouse by properly unboxing, sorting, and shelving drugs in their designated bin locations
- Verify all incoming and outgoing shipments to be accurate and ensure all goods are in excellent condition
- Monitor and report any missing or lost inventory to management
- Properly pick, check and pack items to be shipped according to company standards
- Responsible for stock counts in internal and external facilities.
- Work with the warehouse supervisor, order processing team, and delivery agents to ensure on-time deliveries.
Job Qualifications
- 1-2 years experience in warehousing, distribution, retail, or hospital stores.
- Minimum of MCA qualification.
- Good communication skills and attention to detail.
- Must be available to work in Accra.
- Available to work weekends, and holidays.
- Preferably reside around Spintex.
Call Center Rep (Pharmacy Technician)
Job Responsibilities
- Handle inbound and outbound calls in relation to client order to align with mPharma’s objectives.
- Follow relevant call center communication scripts when engaging clients.
- Engage and build sustainable relationships with clients.
- Employ call center software in keeping appropriate records of all client communication.
- Ensure clients are satisfied with the level of service being delivered by administering customer satisfaction surveys.
- Maintain and improve quality of service by adhering to standards and guidelines.
- Keep a shared log of functional/process improvements/issues for iterative purposes.
- Seize opportunities to upsell products when they arise.
- Update job knowledge continuously, and follow industry best practices.
- Meet personal/team qualitative and quantitative targets.
Job Qualifications
- BSC Pharmaceutical Science, or any related program.
- Is fluent in English with excellent writing, verbal, analytical, and organizational skills.
- An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines.
- A strong work ethic and a proactive “can do” attitude that requires minimal supervision.
- Proficient in Microsoft Office Suite, specifically Excel.
- Experience working in a pharma/healthcare environment is a plus.
- A self-starter who can multitask while consistently producing high-quality deliverables.
- Works effectively as a team member and promotes collaboration.
- Exhibits creative problem-solving.
- Has great active listening skills.
- Has exceptional interpersonal and rapport-building skills.
- Has a patient and empathetic attitude.
Nurse Coach (NurseUp)
Job Responsibilities
- The health coach will be in charge of recording and maintaining a database of records for all patients who have provided consent. More specifically, he/she will be in charge of the following:
- Receiving patient consent documentation and administering mid and post-program questionnaires
- Keeping inventory and coordinating kits/materials to patients who participate in the program
- Coaching, periodic follow-up and mentoring of patients
- Follow-up specialist coaching and support via phone calls, following a standardized yet personalized approach, with regular specified interactions to assist patients with adherence, persistence and disease-specific education for a period of 6 – 9 months
- Organising and facilitating group educational seminars
- Collection of specific data and reporting to the designated contact
- Recording submitting Adverse Event reports and materials within a defined time period
- Performing any other assigned task pertaining to the role
Job Qualifications
- Bachelor’s Degree/Diploma in nursing/Registered Nurse preferred, allied health professionals e.g Public Health, Nutrition, Pharmacy, etc will be considered.
- At least 2+ years experience working in Primary care and/or management of chronic heart failure
- Possess a dynamic and energetic personality
- Possess good patient engagement and counselling skills
- Passion for helping patients improve their health and wellness
- A strong work ethic and a “can-do” attitude that requires minimal supervision
- Fluent English with excellent writing, verbal, analytical, and organizational skills
- Strong background and up to date knowledge in cardiovascular disease management with a focus on heart failure would be an advantage
Physician Engagement Associate
Job Responsibilities
- Develop marketing and engagement plans on Mutti and the Patient Support Programs and communicate benefits to specialist physicians and encourage them to refer their patients to the support program.
- Mapping and developing professional relationships with healthcare professionals in assigned therapeutic areas.
- Acting as a focal point between mPharma and sales reps of pharmaceutical companies that enlist their drugs on Mutti. This will include aligning their go-to-market strategy with our engagement plan.
- Participating in seminars and events in partnership with pharmaceutical companies that target specific HCPs to pitch Mutti and PSPs.
- Developing and maintaining and updating a database of HCPs in different therapeutic areas that are important sales channels for Mutti.
- Facilitating facility engagements and contract signing for PSPs involving the participation of hospitals and external pharmacies.
- Managing regional holding facilities and performing monthly stock and payment reconciliations.
- Assessing and reporting feedback from HCPs and patients to the Global PSP Lead to improve the delivery of PSPs.
- Routing medication requests and general queries to the Mutti delivery pharmacy and call center.
- Tracking and reporting on PSP drug dispensations and notifying relevant responsible parties of low PSP stock levels.
- Documenting and reporting all adverse events to PSP medications through the appropriate channels within the stipulated timeline as specified by the pharmaceutical company.
- Performing any other assigned task pertaining to the role.
Job Qualifications
- Bachelor’s degree in healthcare administration or any health-related field.
- 3+ years of professional experience.
- Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders.
- An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines.
- A strong work ethic and a proactive “can do” attitude that requires minimal supervision.
- Strong project management background.
- Fluent in English with excellent writing, verbal, analytical, and organizational skills.
- Proficient in Microsoft Office Suite, specifically Excel.
- A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiatives.
- Experience working as a medical sales representative would be an advantage.
- A good understanding of the local healthcare terrain.
Primary Care Nurse
Job Responsibilities
- Lead the day-to-day seamless operations of Mutti doctor at the pharmacy level
- Own the implementation of weekly community health screening for the assigned pharmacy
- Educate, coach, follow up, and mentor enrolled patients.
- Build and maintain relations to drive the growth of primary care
- Deliver on agreed revenue, footfall, and Mutti registration targets for the given pharmacy
- Coordinate any materials needed to drive the success of primary care at the pharmacy
Job Qualifications
- Diploma in Nursing. BSc Nursing preferred.
- Must be licensed to operate by the national regulator
- Minimum of 1-year experience working in primary care
- Good knowledge of community health and health screenings in general
- Customer service experience required
- Passionate about healthcare and developing better health outcomes for our patients
- Fluency in local languages, excellent written and verbal English skills
- Exceptional communication skills
- Strong interpersonal skills with the ability to be flexible and adaptable and comfortable with ambiguity and changing priorities
- Detail-oriented with a demonstrated ability to consistently and effectively produce quality work.
Primary Care Nurse
Job Responsibilities
- Lead the day-to-day seamless operations of Mutti doctor at the pharmacy level
- Own the implementation of weekly community health screening for the assigned pharmacy
- Educate, coach, follow up, and mentor enrolled patients.
- Build and maintain relations to drive the growth of primary care
- Deliver on agreed revenue, footfall, and Mutti registration targets for the given pharmacy
- Coordinate any materials needed to drive the success of primary care at the pharmacy
Job Qualifications
- Diploma in Nursing. BSc Nursing preferred.
- Must be licensed to operate by the national regulator
- Minimum of 1-year experience working in primary care
- Good knowledge of community health and health screenings in general
- Customer service experience required
- Passionate about healthcare and developing better health outcomes for our patients
- Fluency in local languages, excellent written and verbal English skills
- Exceptional communication skills
- Strong interpersonal skills with the ability to be flexible and adaptable and comfortable with ambiguity and changing priorities
- Detail-oriented with a demonstrated ability to consistently and effectively produce quality work.
Marketing Associate
Job Responsibilities
- Working with retail teams, community health nurses in interacting with patients and potential mutti members to understand the key patient needs at communities where mutti pharmacies are.
- Interacting closely with patients and potential customers to understand who they are, what their health care requirements are and how to connect with the target markets.
- He/she will advise the team on strategic locations/spots to conduct community health outreaches, also plan and execute this strategy.
- He/she will work with the team to create strategies to drive consultations and adoption of patient support programs
- Manage and collaborate with agencies and stakeholders, identify and initiate partnerships with new vendors.
- Work with an agency to design print materials brochure, flyers, branded t-shirts, logos, signposts, and all other marketing tools.
- Develop and monitor campaign budgets
- Prepare accurate reports on our marketing campaign’s overall performance on a monthly basis
- Coordinate with advertising and media experts to improve marketing results
- Work with the health services team to create educative content and materials for primary care marketing
- Strategizing with the team to come up with fresh, innovative ideas/or modify existing ones
Job Qualifications
- Bachelor’s degree in marketing, business administration, communications, or another related field.
- 5+ years of professional experience in marketing communications
Delivery Rider
Job Responsibilities
- Checks receipts to ensure that items appearing are the same as in packages.
- Obtains client/patients information to verify delivery location and communicate lead time.
- Delivers assigned packages intact, within expected time frame, and adhering to map locations or verbal directions as required.
- On delivery, inspects the package with the client and walks the client through payment processes until confirmation.
- Maintains and improves quality by adhering to standards and guidelines
- Follows call center/communication “scripts” when handling different topics
- Performs other delivery duties as assigned by the business unit manager.
Job Qualifications
- SHS WASSCE Certificate
- Valid motor vehicle license
- Licensed motorbike rider with at least 2 years riding experience.
- Conversant with motorist code of conduct and use of GPS or maps.
- Ability to work efficiently with all team members within and outside the unit.
- Must pay attention to detail even under work related pressure.
- Efficient at multitasking
- Smartphone literate
Onboarding Junior Associate
Job Responsibilities
- Manage the onboarding process of the pharmacy after signing (hands over to the post-onboarding team after launch/opening).
- Work with the refurbishment team on the renovation project:
- Budget and design
- Coordinate with the refurbishment and provide updates to Lead
- Liaise between pharmacy owners and refurbishment team
- Stock:
- Provide existing drug list of the pharmacy to SCM for stock count exercise
- Coordinate with SCM and pharmacy team on stock count exercise
- Coordinate with data & ops and SCM on starter pack list using the consumption profile to inform 1st PO
- Work with the facility in placing their 1st PO and coordinate delivery of the order.
- Provide pharmacy staff with the requisite training on customer service, Bloom/Mutti app training, pharmacy services training.
- Coordinate with the Mutti team on Launch (health) screening including marketing of the health screening.
- Supervise the setup of the Pharmacy with mPharma-branded materials and Mutti marketing materials (Mutti Basket) in preparation for opening and/or launch.
- Coordinate facility set up by Tech and Supply chain including drug list, unit of sale, and prices.
Job Qualifications
- Bachelors’ degree
- Project Management is a plus
- 2+ years experience in Administration, Project Management in the healthcare sector
- Thorough understanding of Project management and influencing stakeholders
- Enthusiasm to work with an early-stage start-up, commitment to helping us grow, and passion for healthcare in Africa
- Thrive on achieving success in a target driven environment
- A strong work ethic and a “can-do” attitude that requires minimal supervision
- Fluent English with excellent writing, verbal, analytical, and organizational skills
- Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
- The ability to thrive in a matrix environment which requires working with multiple teams internally (this role will liaise with our Key Account, Technical, and Supply Chain teams)
- Frequent travel within assigned territory
Pharmacy Services Associate
Job Responsibilities
- Responsible for ensuring that the pharmacies are following the guidelines in the Franchise Manual.
- Provide weekly business updates and performance of assigned Pharmacies.
- Undertake monthly business review meetings with Partners on business performance and institute performance improvement strategies where necessary.
- Maintain and manage inventory, ordering new supplies when necessary, keeping inventory areas organized, follow up on orders placed with SCM, fulfillment, and delivery.
- Coordinate with the Mutti team and provide support in the deployment of health screenings, Community Health, Telemedicine consultation, and all other Patient-related programs that offer value to the Mutti ecosystem.
- Support the day-to-day seamless operations at QualityRx facilities and ensure that the pharmacy owners receive the right support.
- Work with Billing Team to provide reports on variance resolution and inventory process improvement.
- Tracking of outliers from facility’s order request to inform formulary additions
- Tracking of revenue (weekly and monthly) and cash deposits
- Monitor quantities ordered and match it with pharmacy consumption to inform demand forecast, supply.
- Monitor the output of training by the CS team and retraining when necessary
- Liaising with tech/product to provide support on the use of BLOOM and Ordering app.
- Update facility on changes in operations – e.g. price changes, the addition of new drugs, billing cycles, etc.
- Coordinate with SCM to manage expiries and their withdrawals.
Job Qualifications
- Bachelor’s degree in Pharmacy
- A licensed Pharmacist
- 2+ years of professional experience
- An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
- A strong work ethic and proactive “can do” attitude which requires minimal supervision
- Fluent English with excellent writing, verbal, analytical and organizational skills
- Proficient in Microsoft Office Suite, specifically Excel
- Strong project management background
- Spotless business and personal background
- Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
- Experience working in a multinational company with teams located in other countries is an advantage
- A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiative
Project Coordinator
Job Responsibilities
- Coordinate project management activities, resources, and information on the QRx renovation project.
- Break projects into doable actions and set timeframes with the Contract Architect.
- Communicate with Pharmacy owners on renovation plans including designs and timelines.
- Provide maintenance support to partners post onboarding with Support from the Pharmacy Services Associate.
- Work with Renovation firms to provide the most cost-effective and value-for-money budgets through estimate review provided by the firms.
- Work with Onboarding Associates and in monitoring project progress and handle any issues that arise.
- Act as the point of contact and communicate project status to all participants.
- Ensure the renovation schedule is within agreed timelines.
- Support Onboarding Associate in preparing the Pharmacy for opening/launch.
Job Qualifications
- Bachelors’ degree in Bachelor of Science Quantity Surveying or Project management with construction experience
- PMP / PRINCE2 certification is a plus
- 1+ years experience in Construction and Project Management in the healthcare sector
- Understanding of Project Management and influencing stakeholders
- Enthusiasm to work with an early-stage start-up, commitment to helping us grow, and passion for healthcare in Africa.
- Thrive on achieving success in a target driven environment
- A strong work ethic and a “can-do” attitude that requires minimal supervision
- Proven work experience as a Project Coordinator or similar role
- Experience in project management, from conception to delivery
- An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans
- Solid organizational skills, including multitasking and time-management
- Strong client-facing and teamwork skills
- Familiarity with risk management and quality assurance control
- Strong working knowledge of Microsoft Project and Microsoft Planner
- Hands-on experience with project management tools (e.g. Basecamp or Trello)
- Fluent English with excellent writing, verbal, analytical, and organizational skills
- The ability to thrive in a matrix environment which requires working with multiple teams internally and externally.
- Frequent travel within assigned territory
Wholesale Junior Associate – Northern Region
Job Responsibilities
- Deliver agreed on organic revenue targets
- Provide valuable consumption insights to Supply Chain for monthly planning sessions
- Own and lead multiple customer accounts and manage relationships utilizing project management best practices
- Aggressively follow up with facilities on finalized bills and ensure collections are achieved in line with credit terms
- Know the company’s product portfolio and provide existing customers with technical and product support
- Deliver solutions to potential operational issues such as billing and delays in the delivery of drugs.
- Enlist constant feedback from clients, and competition and communicate the same to the team.
- “Get the sale” using various customer business-to-business sales methods
- Service existing accounts, obtain orders and establish new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors.
- Develop “out of the box” sales strategies/models, and evaluate their effectiveness
- Focus sales efforts by studying the existing and potential volume of pharmaceutical dealers.
- Monitor competition by gathering current marketplace information on pricing, new and existing products, delivery schedules, and merchandising techniques.
Job Qualifications
- Bachelor’s degree in business, sales, and marketing
- Understanding Supply Chain and inventory management practices and procedures is an advantage
- Healthcare background preferred
- Fluent oral and written English
- 3+ years experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services
- Experience writing and submitting pharmaceutical tenders
- An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
- Thrives on achieving success in a target driven environment
- Experience in managing and leading teams to success
- A strong work ethic and a proactive “can do” attitude that requires minimal supervision
- Fluent English with excellent writing, verbal, analytical, and organizational skills
- Proficient in Microsoft Office Suite, specifically Excel.
- Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
- Experience working in a multinational company is an advantage.
- A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiatives
- Good knowledge of the region
Wholesale Junior Associate – Volta/Eastern
Job Responsibilities
- Deliver agreed on organic revenue targets
- Provide valuable consumption insights to Supply Chain for monthly planning sessions
- Own and lead multiple customer accounts and manage relationships utilizing project management best practices
- Aggressively follow up with facilities on finalized bills and ensure collections are achieved in line with credit terms
- Know the company’s product portfolio and provide existing customers with technical and product support
- Deliver solutions to potential operational issues such as billing and delays in the delivery of drugs.
- Enlist constant feedback from clients, and competition and communicate the same to the team.
- “Get the sale” using various customer business-to-business sales methods
- Service existing accounts, obtain orders and establish new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors.
- Develop “out of the box” sales strategies/models, and evaluate their effectiveness
- Focus sales efforts by studying the existing and potential volume of pharmaceutical dealers.
- Monitor competition by gathering current marketplace information on pricing, new and existing products, delivery schedules, and merchandising techniques.
Job Qualifications
- Bachelor’s degree in business, sales, and marketing
- Understanding Supply Chain and inventory management practices and procedures is an advantage
- Healthcare background preferred
- Fluent oral and written English
- 3+ years experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services
- Experience writing and submitting pharmaceutical tenders
- An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
- Thrives on achieving success in a target driven environment
- Experience in managing and leading teams to success
- A strong work ethic and a proactive “can do” attitude that requires minimal supervision
- Fluent English with excellent writing, verbal, analytical, and organizational skills
- Proficient in Microsoft Office Suite, specifically Excel.
- Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders
- Experience working in a multinational company is an advantage.
- A self-starter who can multitask while consistently producing high-quality deliverables for a diverse set of concurrent initiatives
- Good knowledge of the region
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